MFI CONSULTING CORP.
Refund Policy
This policy is part of our Terms and Conditions. Payments to MFI are non-refundable, except in the cases below.
Your contract comes first: if you have a signed agreement, quotation or statement of work with MFI, its payment, cancellation and refund terms apply and take priority over this policy.
1. When we refund
- Duplicate or wrong charge: if you were charged twice or charged the wrong amount, we refund the extra or wrong charge.
- Cancelled by MFI: if MFI cancels an engagement before starting work, we refund the amount paid for the work not started.
- Any other case in which Philippine law requires a refund.
2. When we do not refund
- You cancel, pause or change the scope of an engagement after payment.
- Work that has been delivered or is in progress.
- Deposits, mobilization and reservation fees.
- Third-party costs already paid on your behalf, such as licences, hosting or subscriptions.
- Delays caused by late information, access or approvals from you.
3. How to request a refund
Email info@mfi.ventures with the subject Refund request within 30 days of the payment. Include your name, the invoice or payment reference, the date and amount paid, and the reason for the request.
4. What happens next
We acknowledge your request within 3 business days and tell you our decision within 10 business days. Approved refunds are paid through Xendit to the original payment method where possible, otherwise to an account in the payer's name, within 14 business days of approval. A refund never exceeds the amount you paid.